Privacy Policy

Last updated: July 2026

This Privacy Policy explains how EICR Pro collects, uses and protects personal information when you visit our website, contact us, request a quote, book an inspection or use our electrical compliance services.

EICR Pro provides Electrical Installation Condition Reports, electrical safety inspections, remedial works and related compliance services.

Data Controller

The data controller for this website and the services provided under the EICR Pro name is:

VCO Electrical Services Limited
Trading as EICR Pro
Lodges Wood Oast, Goodley Stock Road, Westerham, TN16 1TW
ICO Registration Reference: ZC094878

EICR Pro is a trading name listed under VCO Electrical Services Limited.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact us at:

Email: hello@eicrpro.co.uk
Telephone: 0800 955 3427

Information We Collect

We may collect personal information when you:

Contact us through the website
Call, email or message us
Request an EICR quote
Arrange an inspection or remedial works
Provide property access details
Make a payment
Leave a review
Use or browse our website

The information we collect may include:

Your name
Email address
Telephone number
Property address
Billing details
Access instructions
Tenant, landlord or agent contact details where provided
Details about the property or electrical work required
Copies of reports, certificates, invoices and job records
Website usage information such as pages visited, device type, browser type and IP address

We only collect information that is relevant to providing our services, managing enquiries, arranging inspections, issuing certificates and maintaining business records.

How We Use Your Information

We use personal information to:

Respond to enquiries
Provide quotes
Arrange EICR inspections and electrical works
Contact landlords, tenants, agents or property managers where required
Send booking confirmations and updates
Issue EICR certificates and reports
Provide invoices and payment links
Arrange remedial works where needed
Maintain customer and job records
Improve our website and services
Deal with complaints, disputes or legal obligations
Send relevant service updates where appropriate

We do not sell personal information.

Lawful Basis for Using Your Information

We use personal information only where we have a lawful reason to do so. This may include:

Contract: where we need the information to provide a quote, arrange a booking, complete an inspection or issue a certificate.
Legal obligation: where we need to keep records for tax, accounting, safety, legal or regulatory reasons.
Legitimate interests: where we need to manage our business, respond to enquiries, maintain records, improve services or protect our legal position.
Consent: where consent is required, such as for certain marketing communications or non-essential cookies.

Sharing Your Information

We may share information where necessary with:

Qualified electricians or subcontractors attending the property
Office staff and administrators
Payment providers
Accounting and bookkeeping providers
IT, website and hosting providers
Review platforms where you choose to leave a review
Letting agents, landlords, tenants or property managers involved in the booking
Legal, insurance or professional advisers
Public authorities, regulators or law enforcement where legally required

We only share information where it is necessary and appropriate.

Payment Information

If we send a payment link, payment details are processed by the relevant payment provider. We do not store full card details on our website.

We may keep records of payments, invoices and transaction references for accounting and business administration purposes.

EICR Certificates and Job Records

Where we carry out an inspection or remedial works, we may keep copies of certificates, reports, observations, job notes, invoices, photos and related correspondence.

These records help us provide evidence of the work completed, respond to future queries, support landlords and agents with compliance records, and meet our legal and business record-keeping requirements.

Marketing Communications

We may contact existing customers or business contacts about relevant services where appropriate. You can ask us to stop sending marketing communications at any time by contacting hello@eicrpro.co.uk.

We will not send marketing emails where consent is required unless consent has been given.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the website, improve performance and support advertising or analytics.

Some cookies are essential for the website to function. Other cookies, such as analytics or advertising cookies, may require consent.

You can manage cookies through your browser settings or through any cookie settings available on the website.

For more information, please see our Cookie Policy.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

This may include keeping customer, certificate, job, invoice and payment records for business, legal, tax, accounting, insurance and compliance purposes.

Where information is no longer required, we will delete it or anonymise it where appropriate.

Your Rights

You may have the right to:

Request a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Object to certain uses of your information
Ask us to restrict how we use your information
Withdraw consent where we rely on consent

To make a request, contact us at hello@eicrpro.co.uk.

Keeping Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to other websites, such as review platforms or external resources. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For questions about this Privacy Policy or how we use personal information, contact:

EICR Pro
VCO Electrical Services Limited
ICO Registration Reference: ZC094878
Email: hello@eicrpro.co.uk
Telephone: 0800 955 3427
Address: Lodges Wood Oast, Goodley Stock Road, Westerham, TN16 1TW